This Privacy Policy explains how joya88 collects, uses, stores, and protects the personal information of players who access our platform in Bangladesh. We are committed to handling your data with transparency, care, and in accordance with applicable data protection principles. Please read this document thoroughly before using the joya88 platform.
Our Privacy Commitments
Six core principles that guide how joya88 treats your personal information every day
joya88 does not sell, rent, or trade your personal information to unaffiliated third parties for commercial or marketing purposes. Your data exists to serve your account, not to generate revenue for others.
All data transmitted between your device and the joya88 platform is protected using industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal records are never sent in plain text.
You have the right to access, correct, and request deletion of the personal data joya88 holds about you. Submit a request to our support team at any time and we will respond within a reasonable timeframe.
Player data is stored on secured servers with access controls, firewalls, and regular security audits. Sensitive information such as passwords is stored using one-way cryptographic hashing, never in recoverable plain text.
joya88 collects only the personal data that is necessary to operate your account, process transactions, prevent fraud, and comply with legal obligations. We do not collect data beyond what is required for these purposes.
joya88 will only send you promotional communications if you have opted in to receive them. You can withdraw consent for marketing emails at any time by contacting [email protected] or updating your account preferences.
joya88 ("the Platform", "we", "us", "our") operates the online casino and sports betting website located at https://joya88.bid. This Privacy Policy describes how joya88 collects, processes, stores, and protects the personal data of individuals ("you", "the User", "the Player") who visit, register on, or otherwise use the joya88 platform and its associated services.
By accessing the joya88 platform or creating a player account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the joya88 platform immediately.
This Privacy Policy should be read alongside the joya88 Terms & Conditions, which govern your use of the platform. Capitalised terms used in this Privacy Policy but not defined herein carry the meaning assigned to them in the Terms & Conditions.
joya88 collects the following categories of personal data from players and site visitors. We collect only the information that is reasonably necessary to fulfil the purposes described in this Privacy Policy.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, photograph (for KYC) | Registration & verification |
| Contact Data | Email address, mobile phone number, city/district | Registration |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Deposits & withdrawals |
| Gaming Data | Bets placed, games played, session duration, win/loss history | During platform use |
| Technical Data | IP address, browser type, device type, operating system, cookie identifiers | Automatically on site visit |
| Communications Data | Support ticket content, email correspondence, live chat logs | When you contact support |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Registration or account settings |
joya88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data, except where expressly required by law or where you voluntarily provide such information in a support communication.
joya88 collects personal data through the following channels:
joya88 uses the personal data it collects for the following specific purposes. We process your data only where we have a valid legal basis for doing so (see Section 5).
joya88 processes your personal data only where a valid legal basis exists. The primary legal bases on which joya88 relies are as follows:
joya88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary and proportionate:
All third-party recipients of your personal data are required by contract to maintain appropriate technical and organisational security measures and to process your data only for the specified purposes for which it was shared.
joya88 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytics data that helps us improve the service. A cookie is a small text file placed on your device by your web browser when you visit a website.
joya88 uses the following types of cookies:
You can control non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the joya88 platform and may prevent you from accessing certain features.
joya88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation.
Once the applicable retention period expires, joya88 will securely delete or anonymise your personal data so that it can no longer be associated with you.
joya88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
As a joya88 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within a reasonable timeframe, and in any event no later than 30 days from receipt.
Please note that exercising certain rights — such as the right to erasure — may result in the closure of your joya88 account if it is no longer possible to operate it without the data in question.
The joya88 platform is strictly intended for adults aged 18 years and above. joya88 does not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, you must not access or use the joya88 platform.
If joya88 becomes aware that personal data has been collected from a person under the age of 18 without parental consent, it will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered an account on the joya88 platform, please notify us immediately at [email protected].
Parents and guardians who are concerned about underage access to online gambling platforms are encouraged to use parental control software to restrict access to gambling-related websites. joya88 supports responsible internet use and the protection of minors.
The joya88 platform may contain references to third-party services such as payment gateways and game studios. joya88 is not responsible for the privacy practices of these third parties. Once you navigate away from the joya88 platform to a third-party service, this Privacy Policy no longer applies and you are subject to the privacy policy of the relevant third party.
joya88 recommends that you review the privacy policy of any third-party service you use in connection with your joya88 account, particularly those of your chosen payment method provider (bKash, Nagad, Rocket, or your bank), before submitting personal or financial information to those services.
joya88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, the updated Privacy Policy will be published at https://joya88.bid/privacy-policy with a revised "Last Updated" date prominently displayed at the top of the document.
Where changes are significant, joya88 will endeavour to notify registered players by email or by a prominent notice on the platform. Your continued use of the joya88 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way joya88 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (UTC+6).
Email: [email protected]
Please include your registered username and a clear description of your query or request. For data rights requests (Section 10), please use the subject line "Data Rights Request" to ensure your message is directed to the appropriate team member promptly.
Now that you know how joya88 protects your privacy, explore our full range of cricket betting, live casino games, and slots — all secured with 256-bit SSL encryption and available 24/7 for players across Bangladesh.
18+ Only — Please gamble responsibly. joya88 is for adults aged 18 and above.